Grievance Officer
Appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021.
Vivek Sharma
Grievance Officer
stroma.os.india@gmail.com
+91 8132004645
191
Near Mira Store
Rilbong
Shillong
Meghalaya 793004
India
What we commit to
We acknowledge every complaint within 48 hours of receiving it, and resolve it within one month. If a complaint will take longer, we will tell you why and when to expect an answer, rather than let it go quiet.
Include your account name, the property concerned, and what you expected to happen. If it concerns a payment, include the reference.
If you are still not satisfied
You may escalate to the National Consumer Helpline on 1915, or file at consumerhelpline.gov.in. For a payment dispute that we and our payment aggregator cannot resolve, the RBI Ombudsman scheme for digital transactions is open to you.